FAQ

What time can we check in?

Check in time is after 16.00. Please be aware that due to the nature of holiday rentals the cleaning companies may need extra time.

What time is check out?

Checking out for all properties is strictly by 11.00am. Any request to check out at a later time must be agreed with our office. This can only be granted if the property is available and not subject to a back to back booking. Late check outs are not available in summer months.

Where do we check in and out?

Check in and out will be done at one of our offices, the exact office will be printed on your booking confirmation.

Mar de Cristal Office
Avenida Mar Menor, Edif. Geranio, 30384, Mar de Cristal, Cartagena, Murcia

San Javier Office
Calle Lanzarote No.1, 30730 San Javier, Murcia

Mon - Sat. 10.00am - 6.00pm (10.00am - 8.00pm July and August only)
Sun. 10.00am - 6.00pm (July and August only)

(All property keys must be returned to the office. They cannot be left inside the property.)

Advance Bookings

Bookings can be made up to 18 months in advance. When these are made at a time when rates have not been decided these are called tentative reservations. When rates have been decided notice will be given and then confirmation of this Booking will take place once a deposit has been paid.

Group Bookings

Group bookings for 10 properties or more are eligible for discount. Please contact our office for more information.

Minimum Lenght of Stay

Minimum lengths of stay vary by property and the time of year. Any rental that does not meet the minimum requirement will be liable to a one off cleaning fee. This fee will depend on the size of the accommodation booked. Please contact our office for confirmation.

Deposit

To confirm your booking a deposit of 20% of the total booking cost is required. The remaining balance should be paid in full 28 days prior to arrival.

Payments

Full payment must be made 28 days prior to arrival. Payment can be made by credit card. All card transactions carry a 1% surcharge. Payment can also be made by bank transfer. Details for this are:
Name of Account: Resort La Manga S.L.
Bank: Banco Mare Nostrum S.A.
Address: C/ Mayor 21, Los Belones, 30385, Murcia
Account no: 0487.0155.41.2000002152
IBAN no: ES94.0487.0155.4120.0000.2152
BIC (Swift): GBMNESMMXXX

Taxes

All taxes are included in the rental price.

Refunds and Cancellations

Cancellation Fees

Up to 28 days Prior - 20%

28 Days until day of arrival - 100%

Please retain your cancellation reference number as this is proof of correct cancellation procedure. There are no refunds for early departure. No refunds or reductions are available for failure of utility supplies or malfunction of mechanical or electrical goods experiencing maintenance problems ie., dishwashers, washing machines, televisions, DVD or VCR players, heating, air conditioning, swimming pools or any other appliances or amenities.

Occupancy

Maximum occupancy:

1 bedroom - sleeps 2    1 bedroom S - sleeps 4

2 bedroom - sleeps 4    2 bedroom S - sleeps 6

3 bedroom - sleeps 6    3 bedroom S - sleeps 8

4 bedroom - sleeps 8    4 bedroom S - sleeps 10

All our properties are subject to bedding capacity and the management reserves the right to evict for any unauthorized occupancy.

Extra Services

Resort Choice offers the following extra services. Prices are available from our office.

Cots and Highchairs
Extra beds
Mid stay clean
Fans
Heaters
Standard Grocery Pack
Deluxe Grocery Pack
Flowers and Champagne
Booking Golf Tee Times
Booking Local Activities

Parking

Some properties have assigned parking spaces in others there is on street parking. Check with our office.

Smoking

All our properties are no smoking however smoking is generally permitted on balconies, patios and terraces.

Pet Friendly Properties

Resort Choice offer a large selection of pet freindly properties, all pets must be added to the booking and is subject to availability. small fee applies.

Special Requiements

If you have any special requirements these should be requested at the time of booking. We will do all we can to accommodate everyone to the best of their ability.

Barbecue Grills

Some of our properties are equipped with barbecue grills and ovens. Please use carefully. Please note that barbecuing is only permitted in the designated areas and is not permitted on balconies or by the pools.

It will be your duty to clean the barbecue grill/ oven before leaving the property. 

Cots High Chairs and Sofabeds

Some properties have sofa beds. Cots and highchairs are available at an extra charge

Locked out charges / Lost keys

If you have locked yourself out of your property during office hours then a call out charge of 15.00 Euros will be applied. If this happens out of office hours then a call out charge of between 25.00 and 50.00 Euros will apply depending on location and time. If we are unable to gain entrance into the property due to keys being left inside the lock we may need to call out a locksmith and all charges will passed on to the renter. If you are unfortunate enough to lose the property keys during the rental period you might be charged up to 200.00 € for a replacement lock. Please take care of the keys while you are renting.

Attractions

We are authorized as vendors of entrance tickets to various attractions - water parks, nature reserves and theme parks. Please contact our office for further details.

Car Rental

We can arrange your car hire for you. Delivery and collection from you chosen destination. Prices vary according to size of vehicle. Early requests are advisable to avoid disappointment. Contact our office for current prices. Resort Choice Car Rental

Travel Insurance

Resort Choice recommends that all travelling guests have a travel insurance policy, Resort Choice can arrange this for you at very competative prices. Resort Choice Travel Insurance

Substitutions of Accommodation

Whilst we endeavour to provide the actual property required we may have to change you to an alternative property due to circumstances beyond our control, i.e. change of ownership of the property or unforeseen mechanical problems. We reserve the right to change assigned properties without notice or liability should a property become unavailable.

Minimum age for rental

We will not rent a holiday property to anyone under the age of 18 unless accompanied by a guardian. Any booking made under false pretences will be subject to loss in full of payment and result in possible eviction.

Behaviour

We would remind all renters that they should behave in a considerate manner, Loud music and behaviour is not permitted. Management reserve the right to evict anyone causing a disturbance or being a nuisance, without refund. Violation of the property rules including the throwing or dropping of objects from patios or balconies, will result in immediate eviction and forfeiture of all rental monies and deposit.

Checking of property whilst occupied

Whilst every effort is made to ensure that remain undisturbed during your stay, we reserve the right to send employee or repairman to the property to carry out any essential repairs.

Tourist Board

Resort La Manga SL has been accepted by the Murcian Tourist Board - Murcia Turistica and is very proud to be a member with their high standards of property management.

Property Ownership

Resort La Manga SL is an authorised agent and representative of all owners of holiday homes on this website in this area and is acting at all times in the best interest of these owners.

Holiday properties - equipment

All our properties are fully equipped. Every property has linens and towels, washing machine, iron/ironing board and hair dryer. The kitchens have full cooking facilities including, microwave, toaster, kettle, coffee maker, fridge and freezer. Properties all have televisions and have a DVD players.

Specific Property requested

Subject to time of booking.

Requests guaranteed

Whilst we endeavour to provide the actual property required we may have to change you to an alternative property due to circumstances beyond our control, i.e. change of ownership of the property or unforeseen mechanical problems

Extending your stay

If your property is available and not been previously booked by another then we can usually grant an extension of a few hours. If you wish to extend beyond that then you will be charged at the appropriate rate. If we have to move you to another property then you will be charged the appropriate rate for that property.

Owner living in the property

Although the owner may use this property for their holiday they do not live in it. The property is used primarily for holiday rentals.

Brochure of properties available

It is simply not possible to issue a brochure as we are constantly adding new properties to our existing database. All properties and their location can be seen on our website www.resortchoice.com

Airport transfers

We can arrange for your transfers to and from your arrival airport to your property. Please contact the office who will make the arrangements and confirm back to you when this has been done (Fees charged locally).

Security Deposit

A credit card swipe or a cash deposit of 250 euros will be taken when you check in to cover possible damages etc., Cash deposits will be returned in the form of a cheque within 14 business days.