Terms And Conditions

Terms and Conditions of Rental

Resort La Manga SL, hereinafter referred to as the Company, or the owner of the property, hereinafter referred to as the Owner, offer the short term rental of the Property named on the Rental, to the person of 18 years or over named as the Party Leader and to the named party members (on the Rental Agreement), hereinafter referred to as the Guest, under the terms set out below.

Confirmed Booking
On receipt of the required payment from the Guest, the Company will issue a Rental Agreement by email to the Guest. Only on release of the Rental Agreement from the Company is the booking determined as confirmed.

Acceptance
The Guest agrees that payment of the rental deposit sum to the Company will signify their full acceptance of these Terms and Conditions of Rental. The Guest further acknowledges that by payment of the final rental sum, the Guest has received copies of, and/or read and accepted these Terms of Conditions of Rental on this web site.

Payments
The Guest agrees and acknowledges that the Company will not release the Property or any service prior to receipt by the Company of payment in full. Failure of the Guest to pay rental or for any service will result in removal or refusal to supply said service, including, but not limited to provision of accommodation in the Property. Such removal and or refusal will not alter the terms and penalties associated with cancellation. The Company reserves the right to amend rates at any time. Pre-existing reservations, where the Guest has made a payment, will remain at the pre-increase pricing.

Rental Period
The Guest agrees, and the Company permits the Rental Period to begin and end on the dates shown as the Rental Period (as shown on the Rental Agreement).

Check In
Check in time is after 16.00. Please be aware that due to the nature of holiday rentals the cleaning companies may need extra time. Properties are not always available on time especially during peak seasons. A credit card swipe or a cash deposit of 250 euros will be taken when you check in to cover possible damages etc., Cash deposits will be returned in the form of a cheque within 14 business days.

Check Out
Checking out for all properties is strictly by 11.00am. Any request to check out at a later time must be agreed with our office. This can only be granted if the property is available and not subject to a back to back booking. Late check outs are not available in summer months.

Check-In / Out Location
Resort La Manga SL., Avda. Mar Menor, Edif. Geranio Bajo 14, 30384 Mar de Cristal, Cartagena, Murcia or Calle Lanzarote, 30730 San Javier, Murcia. the exact office will be printed on your booking confirmation.

Mon – Sat. 10.00am – 6.00pm, (winter)
Mon – Sat. 10.00am – 8.00pm, Sun. 10.00pm – 6.00pm (July and Aug)

(All house keys must be returned to the office. They cannot be left inside the property unless previously agreed with the office)

Group Bookings
Group bookings for 10 properties or more are eligible for discount. Please contact our office for more information.

Deposits and Fees
To confirm your booking a deposit of 20% of the total cost is required. The remaining balance should be paid in full 28 days prior to arrival.

Taxes
All taxes are included in the rental price.

Laundry Bags
Many of the properties have a locked laundry bag in a wardrobe, this is the property of the owner and must not be used or opened. A 50€ fee will be charged to your credit card if the bag is opened.

Occupancy
All our properties are subject to bedding capacity and the management reserves the right to evict for any unauthorized occupancy.

Maximum occupancy:
1 bedroom - sleeps 2    1 bedroom S - sleeps 4
2 bedroom - sleeps 4    2 bedroom S - sleeps 6
3 bedroom - sleeps 6    3 bedroom S - sleeps 8
4 bedroom - sleeps 8    4 bedroom S - sleeps 10

Special Services
Resort La Manga offers the following extra services. Prices are available from our office.
Cots and Highchairs, Extra beds, Mid stay clean, Fans, Heaters, Standard Grocery Pack, Deluxe Grocery Pack, Flowers, Champagne

Parking
Some properties have assigned parking spaces in others there is on street parking. Check with our office.

Smoking
All our properties are no smoking however smoking is generally permitted on balconies, patios and terraces.

Special Needs
If you have any special requirements these should be requested at the time of booking. We will do all we can to accommodate everyone to the best of their ability

BBQ’S
Some of our properties are equipped with barbecue grills and ovens. Please use carefully. Please note that barbecuing is only permitted in the designated areas and is not permitted on balconies or by the pools. BBQ’s must be cleaned after use, a 20€ fee will be charged to your credit card if the BBQ is left dirty.

Cots, Highchairs and Sofa-beds
Some properties have sofa beds. Cots and highchairs are available at an extra charge.

Lock-Out Charge
If you have locked yourself out of your property during office hours then a call out charge of 15.00 Euros will be applied. If this happens out of office hours then a call out charge of between 25.00 and 50.00 Euros will apply depending on location and time. If we are unable to gain entrance into the property due to keys being left inside the lock we may need to call out a locksmith and all charges will passed on to the renter. If you are unfortunate enough to lose the property keys during the rental period you might be charged up to 200.00 € for a replacement lock. Please take care of the keys while you are renting.

Guest Services
Our office is open from 10am until 6pm Monday to Saturday in winter and 10am until 8pm Monday to Saturday, 10am until 6pm on Sundays (July and Aug). We are also authorised to sell entrance tickets to various attractions – water parks, nature reserves and theme parks. Please contact our office for further details.

Travel Insurance
We strongly recommend travel insurance even if you live in Spain, the properties are only insured for the owners contents and properties. We can make your travel insurance arrangements for you:

Age
We will not rent a holiday property to anyone under the age of 18 unless accompanied by a guardian. Any booking made under false pretences will be subject to loss in full of payment and result in possible eviction.

Behavior
We would remind all renters that they should behave in a considerate manner, loud music and bad behavior is not permitted. Management reserve the right to evict anyone causing a disturbance or being a nuisance, without refund. Violation of the property rules including the throwing or dropping of objects from patios or balconies, will result in immediate eviction and forfeiture of all rental monies and deposit.

Agency Disclosure
Resort La Manga is an authorised agent and representative of all owners of holiday homes in this area and is acting at all times in the best interest of these owners.

Basis of Rental
Properties offered for short-term rental through the Company are provided on a self-catering basis. The Company provides complimentary starter soap, toilet paper, and bin bags. Once these items are used, it is the guest’s responsibility to replenish them as required. The Guest may order groceries and supplies in advance from the Company at the charges set out.

Pets
Pets are generally not permitted but we do have a selection of pet friendly properties, please check with our office.

Cancellation
Up to 28 days Prior - 20%
28 Days until day of arrival - 100%

Please retain your cancellation reference number as this is proof of correct cancellation procedure. There are no refunds for early departure. No refunds or reductions are available for failure of utility supplies or malfunction of mechanical or electrical goods experiencing maintenance problems ie., dishwashers, washing machines, televisions, DVD or VCR players, heating, air conditioning, swimming pools or any other appliances or amenities.

Cleaning
The property will be cleaned prior to your arrival and after your departure. Although the property will be cleaned after your departure, it must be left in an orderly state and all kitchen utensils must be washed. Should the property require extensive cleaning then the Company reserves the right to withhold any monies from the security deposit to pay for the extra cleaning

Your Responsibility
The Guest must treat the property, its furnishings, fittings, utensils and other facilities with respect. Any loss or damage must be reported to the Company. The Guest must make good or pay for the loss, damage or breakage. The Company reserves the right to withhold any monies from the security deposit to pay for any loss or damage caused to the property or its contents.

Sub-Letting
The Company does not allow sub-letting, sharing or assigning the property

Service Level
The Company agrees to a Service Level for the remedy of any problems found at the Property, either on arrival of the Guest, or during the Rental Period, as follows. The Company agrees to provide a maximum 8 hour response to remedy problems that, at the sole discretion of the Company, constitute emergencies, which would affect the safety of the Guest. Any problems arising during the Rental Period at the Property that do not constitute an emergency as determined by the Company will be remedied during or after the Rental Period, based on the severity of the problem, at the sole discretion of the Company.

The company makes all reasonable efforts to maintain each property and its equipment in good working order. Wherever commercially possible, repairs are performed within 24 hours, but sometimes delays are inevitable.

Limitation of Liability
The Company makes all reasonable efforts to provide advice and safety information. This information can be found in the property information pack. It is the responsibility of the Guest to ensure that they have read and understood the contents and advice given following arrival at the Property. The Company is willing to provide any and all further information pertaining to the Property providing the Guest has first read the information pack. In addition, the Company states the following:
The Company and/or the Owner will not release the physical address of the Property to the Guest prior to the collection of the keys and directions to the Property on arrival. This is a security measure.
•The Company and/or the Owner do not accept liability for equipment failure and or services in the Property. In the event of failure of equipment, the Guest must notify the Company within one working day such that the Company may elect to affect a remedy to the failure.
•The Company and/or the Owner do not accept liability for lost or stolen personal property of the Guest from the Property during the Rental Period. The Company provide information and advice in the information Pack to the Guest in an advisory capacity only, with no guarantee or promise of security, even where the Guest make use of any advice given by the Company or its representatives. In the event that property of the Guest is lost or stolen, the Guest should advise the appropriate authority first, and then the Company, of the lost or stolen items. The Company will either make good or secure the Property, or will transfer the Guest to another Property, where the original cannot be secured, and this will be the extent of its liability to the Guest under such circumstances.
•The Company or its representatives may enter the Property at any time, without notice, for the purposes of protection and/or maintenance of the Property. Wherever possible, the Company will provide notice to the Guest prior to such entrance.
•The Company and/or the Owner accept no liability for personal loss or injury to the Guest during the Rental Period. The Guest must ensure that they have adequate holiday insurance cover. The Company provide information and advice in the information Pack to the Guest in an advisory capacity only, with no guarantee or promise implied.
•The Guest must ensure that Children are supervised at all times. It is the policy of the Company that all Children under the age of 18 years are not left in rental accommodation un-supervised during the rental period.
•The Company and/or the Owner do not accept any liability for the acts or omissions of any agent. These include but are not limited to, airlines, car-hire companies, travel agents, ticket agents, homeowners, or utility providers.
•The Company and/or the Owner do not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force majure that may have a deleterious effect on the Guest.
•The Company does not accept liability for removal of the Property from the marketplace, or transfer of the Property to another company by the Owner that results in the Property becoming unavailable for the Rental Period. Wherever such an event occurs, the Company will offer the Guest a suitable alternative accommodation of equal or better quality, subject to availability.
•Some of the complex’s may have a swimming pool and whirlpool, however the Company and/or the Owner do not accept liability for injury how so ever caused as a result of the pool/whirl pool or pool area. Guests are specially requested not to allow un-supervised children to use the pool/whirl pool and pool area.
•The Guest is hereby made aware that on many complex’s there will be other homes/apartments under construction. The Company and/ or the Owner will not accept liability for any complaints arising from construction.
•The Company and/or the Owner will not be liable for any loss due to noise of disturbance from anywhere within the vicinity of the property.
•Failure to comply with any of the terms herein will, at the sole discretion of the Company, result in the eviction of the Guest from the Property, without recompense or refund.